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Health and Safety


Health and Safety Protocols

We have been advocates of hand washing around our animals since we first went "on the road" and continue that practice today.
With the current COVID recommendations by Provincial and Federal health ministries, we have published what we feel our clients should know in advance of a booking.

Specific for the Sleigh Santa Days: After parking, feel free to use our porta-potty. There is hand sanitizer inside there. Our Elf will welcome you, ensure masks are on and verify your booking. You will be asked for the contact information for your group. We will hold names and phone numbers for up to 4 weeks in the possibility of contact tracing.
You will be escorted to meet Santa and his "reindeer/pony".
Santa is masked but is happy to chat with your family.
Masks can be removed for a posed photo with no movement, and faces forward.
Elf will accompany you to the sleigh area. You'll be assisted to board the sleigh and our Elf will lead you around the field. Our little sleigh will do laps with members of your group for 15 minutes. Pose for a group photo with "your bubble" before you depart.
Hand washing can be done again at the Porta Potty.
Elves will be sanitizing surfaces between our appointments, as even a mitten or coat can be a Covid Culprit. We are not going to take any chances so that we all have a Happy New Year!
This farm visit will not be a petting zoo experience. It is our Reindeer/Pony and Santa Sleigh Days. We are limiting farm access to escorted areas only. you will be escorted to.

General Health in being around farm animals: To date, there have been no reports of horses, cows, pigs, chickens, or ducks testing positive for SARS-COV-2.

Zoonotic diseases are infectious diseases that can be transmitted between animals and people. Some examples of germs that cause diarrheal zoonotic diseases:
• Campylobacter (bacteria) • Salmonella (bacteria) • E. coli O157:H7 (bacteria) • Yersinia enterocolitica (bacteria) • Cryptosporidium (parasite). Some germs are naturally in the intestines of healthy livestock and poultry and are found in the animals' feces. Even if an animal appears healthy, it could still pass these germs to you.

People get sick from these germs by swallowing them. Once the germs are on your hands, you can accidentally get them in your mouth while eating, drinking, or during other hand-to-mouth activities such as smoking or thumb sucking.
The most common symptoms are diarrhea and abdominal pain. Other symptoms may include vomiting, fever, cramps, and bloody diarrhea. People with mild symptoms usually recover without treatment. However, these illnesses can lead to hospitalizations and severe complications also can occur.

To reduce risk

Wash your hands with soap and running water for at least 20 seconds upon exiting animal areas even if you did not touch an animal.
Hand sanitizer may be used until you are able to wash your hands.
Wash your hands before you eat, drink, smoke, or chew (tobacco, gum, etc.).
Keep food, drinks, baby bottles, pacifiers, and toys out of animal areas.
Park strollers outside of animal areas.
Children younger than 5 years old should be supervised while interacting with the animals and during hand washing. Young children are more likely to get sick because they often touch surfaces contaminated with animal stool and are more likely to put their hands in their mouths.
Germs can stay on the clothing and shoes you wear while interacting with animals and you can spread these germs to other people who haven't been with the Critters. After you have visited with the animals, remove your shoes before coming in the main part of the house and change your clothes once you're inside.
These steps will help reduce the risk of illness for you, your family and friends.
Visitors who experience fever, diarrhea, nausea or vomiting within a month after interaction with our animals should consult a doctor.

GUESTS: Children 5 years of age and younger, people with weakened immune systems, and adults over 65 years of age are more likely to get sick from the germs animals can carry, and should take extra precautions. If you forget to wash your hands after petting an animal, or bring food or drinks into an area with animals, you increase your chance of getting sick. Even animals that look clean and healthy can carry harmful germs, and areas where animals roam can be contaminated.

You don't have to touch an animal to get sick.

Our Staff: have maintained a healthy lifestyle and are free from symptoms linked to COVID.

Critter Visits at Your Location.

Arrival: One of our Critter Buddies (with mask) will introduce themselves to the event co-ordinator or group leader and together they will review set-up.
Hand Washing areas will be decided and discussed so all are aware.
Please check with your guests for the following:
Open wounds, such as cuts on hands or fingers, must covered before entering the animal area or interacting with the animals. Strollers, food, backpacks, bottles, pacifiers, blankets and toys are not permitted in the waiting area or Critter Zone.

If there are pets at your location, they must be secured for the time we are on site.
No family pets are permitted at Woolley Wonderland Farm.

For visits at your location: Staff will then prepare the Critter Zone. We ask that your guests stay away from our vehicle & animals and the Critter Area as masks won't be worn during this time. Waiting area and hand washing will be marked. Gates and enclosure surfaces which guests may touch will be sanitized.
Guests will be washing their hands immediately prior to entering the Critter Zone (or getting into the Cart/Sleigh) and again, once they leave our area. Masks must be worn by guests during your time at the farm. If you are taking photos, masks may be removed by your guests for a posed image without movement. Masks must be replaced immediately after capturing the moment. You are welcome to take all the photos you wish with guest wearing masks.

During the Event: Our staff will be wearing masks once they explain the basic safety rules and directing guests in ways to hold the various breeds of animals. This will include safety with the Sleigh or Cart if applicable.

Guests must not place their hands in their mouth or near their faces from the time they wash hands on the way in to the time they wash hands on the way out of our area. Critter Visits staff will dismiss repeat offenders of this important rule and they will continue to watch from the outside of the gated zone, a few feet from the enclosure. Whenever possible, parents will supervise their own children around the animals.

We will disinfect frequently touched surfaces such as door handles/gates and remove soiled animal bedding and manure promptly. Guests must report an injury (bite, scratch or a break to skin) that has occurred as a result of interaction with an animal to event staff. Our team has a first aid kit on site, and may temporarily close the area to apply first aid if necessary.

After visiting the Critter Zone: Once guests leave the enclosure, hands will be washed, even if you wore gloves and if you didn't touch the animals. Guests should thoroughly clean any items such as clothing, shoes that may have come in contact with soiled surfaces or fecal matter.

After the Event: Guests will be excused from the Critter Zone and are asked to stay away from this area and the vehicle so we can promptly put away the animals and tidy up any messes. We will do a final check of the area and say goodbye to the coordinator to acknowledge we are leaving the premises.
The coordinator will be responsible for final clean up and sanitization to their personal satisfaction.

Critter Cards: We have souvenir cards for youth and parents as a reminder of their time with various animals that highlight the various breeds.
© Critter Visits of Woolley Wonderland Farm Inc. 2020